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Terms and Conditions
Last Updated: 05 March 2025
Welcome to Ek Swaad! By using our website (www.ekswaad.com) and purchasing our products, you agree to abide by the following Terms & Conditions. Please read them carefully before making a purchase.
1. GENERAL
1.1 These Terms & Conditions govern the use of our website, services, and the purchase of our products.
1.2 Ek Swaad C/O EAT AND NEED reserves the right to modify, update or change these terms at any time without prior notice.
2. ELIGIBILITY
2.1 By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.
2.2 You agree to provide accurate and complete details while placing an order.
3. PRODUCTS & PRICING
3.1 We strive to provide accurate product descriptions, but there may be slight variations in colour, texture or packaging.
3.2 Prices are subject to change without prior notice. The price displayed at the time of purchase is final.
3.3 Ek Swaad reserves the right to discontinue or modify any product without prior notice.
4. ORDER & PAYMENT
4.1 Orders are confirmed only after full payment is received.
4.2 We may accept payments via UPI, Net Banking, Credit/Debit Cards, Wallets, etc.
4.3 In case of failed or incomplete transactions, please contact us at contact@ekswaad.com for assistance.
5. SHIPPING & DELIVERY
5.1 We deliver across India within the estimated timeframe mentioned at checkout.
5.2 Delays due to unforeseen circumstances (weather, courier issues, strikes, etc.) are not the responsibility of Ek Swaad.
5.3 Customers must provide accurate delivery details. We are not responsible for lost shipments due to incorrect addresses.
5.4 All the items will get delivered within 3 to 5 working days to the mentioned address.
6. RETURNS & REFUNDS
6.1 Due to the nature of our food products, we do not accept returns.
6.2 If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at contact@ekswaad.com with images as proof for replacement or refund.
6.3 Refunds or replacements will be processed only after verification.
6.4 If any refunds approved it will be credited to your original payment method within 5 to 7 working days.
6.5 If any replacements approved the replaced item will be delivered to you within 3 to 5 working days.
7. CANCELLATION POLICY
7.1 Orders once placed cannot be canceled after confirmation.
7.2 Ek Swaad reserves the right to cancel any order due to unforeseen circumstances. In such cases, a full refund will be issued.
8. INTELLECTUAL PROPERTY
8.1 All content, including text, images, logos, and trademarks, on this website is the exclusive property of Ek Swaad and is protected under applicable copyright and trademark laws.
8.2 Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
9. PRIVACY POLICY
9.1 We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use and store your personal information.
10. LIABILITY & DISCLAIMER
10.1 Ek Swaad is not responsible for any allergic reactions or adverse effects caused by our products. Please check the ingredient list before consuming.
10.2 We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
11. GOVERNING LAW & DISPUTE RESOLUTION
11.1 These Terms & Conditions are governed by the laws of India.
11.2 Any disputes arising shall be resolved in the courts of Rajkot, Gujarat.
12. CONTACT US
For any questions, concerns, or support, reach out to us:
Email: contact@ekswaad.com
Phone: +91 96806 65997
Website: www.ekswaad.com
By using our website and making a purchase, you acknowledge that you have read, understood and agreed to these Terms & Conditions.